Our evidence-informed, trauma-focused training empowers professionals and organizations to prevent, de-escalate, and safely respond to crisis behavior while preserving dignity and promoting positive outcomes. Whether you work in education, behavioral health, or community settings, this program provides the tools and confidence you need to create a safer environment for everyone.

Nonviolent Crisis Intervention and De-Escalation Training

What You’ll Learn Participants will gain skills to: Recognize early signs of escalation and intervene proactively Apply verbal de-escalation techniques effectively Implement safe, permissible physical interventions Understand trauma-informed approaches to crisis behavior Comply with documentation, reporting, and regulatory requirements
Who Should Attend Educators and school personnel Behavioral health professionals Direct support staff Healthcare providers Community program staff Supervisors and administrators
Delivery Options Training is available in multiple formats: In-person workshops Virtual sessions Hybrid training options Customized scheduling is available to meet your organization’s needs.
Credentials and Accreditation This training is led by a Certified Anger Resolution Therapist and Certified Clinical Trauma Specialist. We currently issue Certificates of Completion for all participants. Our organization is actively aligning our policies and curriculum with the ANSI/IACET 1-2018 Standard for Continuing Education and Training and plans to pursue IACET accreditation to offer CEUs in the future.
Contact and Registration Ready to learn more or schedule your training? Book a free consultation Request a custom proposal Email us for rates and availability For immediate assistance, please email: vmackie@expertoflivedexperience.com
The Defensive Stance (Wrong Way): Crossed arms, a rigid posture, or a confrontational stance can unintentionally escalate situations. These physical cues may be interpreted by clients as threatening, dismissive, or judgmental, even when words are not.
The Calm Approach (Right Way): Standing with open arms and relaxed posture signals safety, calmness, and emotional regulation. This stance helps de-escalate tense interactions and builds trust — even in crisis.
Hands Down, Step Back™ Training Insight Posture Matters: How You Stand Can Shape the Outcome In high-stress moments, your body language often speaks louder than your words. In our Hands Down, Step Back™ approach, we teach that behavior is communication — and that includes yours. The Calm Approach (Right Way): Standing with open arms and relaxed posture signals safety, calmness, and emotional regulation. This stance helps de-escalate tense interactions and builds trust — even in crisis. The Defensive Stance (Wrong Way): Crossed arms, a rigid posture, or a confrontational stance can unintentionally escalate situations. These physical cues may be interpreted by clients as threatening, dismissive, or judgmental, even when words are not. The message is simple: Your posture can either defuse or fuel a crisis. Through trauma-informed and compassionate engagement, we help professionals create safe, responsive environments where every action aligns with healing — not harm. Behavior is communication. How you show up matters.